By knowing who is on park, we can quickly keep in touch with any updates, should we need to.We ask that every time you, your family and friends visit your park, your arrivals are pre-registered. And if you choose to privately let your holiday home, you will also need to pre-register your guests so the team can welcome them safely on park.How to register an arrivalVisit owners.haven.com and select ‘Register an arrival’ found on the homepage or on the left-hand menu. When the log in, the website will save some of your information making it quicker and easier to register further arrivals.Complete the form with details of your arrival. We will be asking for date and time of arrival and departure, name of guests and method of transport. If you are arriving by car have your registration plate handy. Please register at least 48 hours before your arrival.To minimise your queuing at the park entrance on Mondays and Fridays, please arrive before 12 noon or after 6pm. If you are a Letting owner and you’re returning on the same day as a Haven guest departs, please arrive after 4pm to ensure your holiday home is ready.How to edit or cancel an arrivalShould your plans change, we’ve made it nice and easy to amends any arrivals you have booked. Simply click on register an arrival and log in. You will see all the arrivals you have booked along with ‘edit’ and ‘cancel’ buttons.Once you have registered an arrivalYou’ll be sent an email that will confirm your registration number, and what you need to do when you arrive.Arriving on parkWhen you arrive on park via the main entrance, you’ll be welcomed (from a distance) by our Welcome Host team.To minimise queuing, show your car pass (this can be printed out or on your device) along with your Privilege Cards. The team will be able to identify you as an owner and you can make your way to your holiday home.We will provide you with a car hanger to identify you as an owner, please hang this from your rear-view mirror when you leave and arrive on park so we can wave you through. When you have arrived in your holiday home, please click on the ‘Check-in’ button on the email to let us know you have arrived safely.On your day of departureWhen it is time to return to your home, please click the ‘check-out’ button on the email to let our team know you are no longer on park.

On Park