Our parks are the ideal place to get that break away from the day to day, get that breath of fresh air we all need at the moment.
We want to provide you with the reassurance that your park and holiday home is as safe as it can be during this time. There are changes that we have had to make and you may notice things are a little different when you return. We have put together this guide to let you know what to expect when you are at your park. Some of the ways we do things will vary from park to park.
We have introduced new dedicated cleaning teams, focused on all public areas in the park. We are investing, on average, 200 hours per park of additional team member time, which will be dedicated to keeping our public areas to the highest cleanliness levels.
There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).
We have introduced an anti-viral disinfectant, which is fast acting and highly effective against pathogens similar to Coronavirus (e.g. Norovirus). This disinfectant is very safe and does not require the use of PPE.
We will be providing face coverings for our team members that wish to use them.
You will still have a dedicated team on park to provide you with any help you need. If you can, please email or call us and avoid visiting the reception.
If you do need to visit your owner’s reception, please get in touch with your park team to find out if it is open or to arrange an appointment with one of the team. Any owner’s receptions that are open will have seating removed, a queuing system, in and out routes and screens; all to help maintain social distancing.
We realise many owners didn’t get the chance to collect their new 2020 Privilege Cards. We will ensure these are available to collect. And if you haven’t used your allocation of cards in 2020, you’ll also be able to get those printed. We will let you know how to do this as we get nearer to opening.
Currently we are only allowing; owners, Privilege Card holders and holiday guests (both Haven and private letting guests) on to our parks. Owners and Privilege Card holders will be given priority to any facilities that are open. Please remember to book a table at haven-food.com to guarantee a table, as our capacity is currently reduced we may not be able to accept walk-in bookings. This will help manage capacity and help you comply with social distancing guidelines.
We will provide more information when we are able to allow your Privilege Card holders to sign in guests.
As per the terms and conditions of your Privilege Cards, we will not re-issue or change your 2020 allocated Privilege Cards, if you need to discuss this further please contact your park team.
Your on-park supermarket has everything you need and more, meaning you don’t need to leave the park!
There are more fresh food and ‘meal deals’ to make ‘dining in’ an enjoyable experience with minimal effort.
Plus, we’re now offering an Grocery Box that is delivered straight to your holiday home, filled with those all-important staple supplies. To order your grocery box, give your park team a call and they will order it for you and let you know when it can be delivered. With your Privilege Card discount the Grocery box is £25.50 (normally £30).
Face coverings in shops and supermarkets are mandatory in Scotland and England (from 24 July 2020). At time of publish, Wales had not made face coverings mandatory in shops, should this change, please follow the government guidance.
Our supermarkets have adopted similar measures to those that you will have seen at your local supermarkets. There are sanitising stations at the entrance for cleaning baskets and hands before entering.
There are queuing systems, along with dedicated routes in and out of the supermarket to ensure social distancing guidelines are met.
We encourage contactless methods of payment wherever possible and you’ll see fitted plastic screens on till points to further protect our team, owners and guests.
As in all our public areas, there is a particular focus on cleaning high touch areas (including tabletops, counters, door handles and basket handles).
We'd like to ask all our owners and guests to please not travel if you are feeling unwell or are displaying any of the Coronavirus symptoms.
We have introduced new ways of helping our owners and guests to move around the park to help maintain the government social distancing guidelines. In some cases, this will mean one-way systems are in place across our parks.
New signage is in place to help guests observe these new procedures. We are asking all our owners and guests to help us by adhering to these guidelines.
There are new ways to enter and exit the facilities that are available, to help everyone maintain the new social distancing guidelines. Signage is in place to help.
New signage has been introduced to direct you to the nearest hand washing facilities.
New hand sanitiser stations have been introduced around the parks to maintain hand hygiene.
Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
Please continue to follow Government guidance, maintain social distance at all times and good personal hygiene. There will be plenty of signage around the park to help with this.
If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, we kindly as you to return to your primary residence as soon as safe to do so in line with the Government guidelines.
Please let your park team know so we can ensure your holiday home is left empty for 72 hours before.
Government guidance is changing rapidly. At the time of publish, the guidance given mean we would be unable to host any owner events safely. We will keep reviewing the Government guidance and will keep you updated
When you are next on park pop down to the beach and see what sand sculptures you can create. Or enjoy a stroll through our park to see the wildlife that call our park home. We would love to see photos of what you get up to on park - please share them on our Facebook page.
If you had booked on to any event that didn’t take place due to the park being closed, please call your park team to arrange a refund.
During these uncertain times we have not been charging interest on any outstanding balance on your account and any Direct Debit payments are still frozen.
Now our parks are back open, if you do have an outstanding balance on your account, please arrange to clear any outstanding balance as soon as possible. You can do this online, over the phone or at your park.
Your park team will be in touch to discuss outstanding balances over the coming weeks.